New Paradigm Partners Unlimited Webinar Membership
Subscribe to the NPP Webinar Membership and receive unlimited access to all educational webinars.
- Members will have access to the library of recordings and materials of all past webinars.
- Includes a minimum of 2 new webinars per month with the possibility of more to be added throughout the year.
- Also receive a complimentary 1 hour consultation with New Paradigm Partners
- $50/month automatic billing, cancel at anytime.
Tips to Develop Your 2015 Marketing Plan
In this 45 minute webinar, New Paradigm Partners will give an overview of how to put together a successful marketing plan for the entire year. Topics will include tips on best marketing vehicles, how to budget for the year, and best practices.
|Handling Member Cancellations
By Maria Parrella-Turco
Tuesday, December 16th - 2pm ET
Your biggest expense as a health club operator is not payroll, it’s attrition (member cancellations). Members activate and deactivate their membership at an alarming percentage in our industry. Alumni members for most mature clubs can consist of 60-80% of new memberships. It is inevitable that your club will face loss rates and cancellations from your members sometimes as much as 40-60% per year. Although the best way to prevent deactivations is via proper member integration and service, you can “save” up to 25% of your controllable cancellations . During this 30-minute webinar, presented by Maria Parrella-Turco, learn how to implement a strong and consistent member cancellation “save” policy that can prevent people from cancelling. In addition, an Alumni Rain check policy that will leave your members with a great perception of your value.
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